2005. november 16. - 2005. november 18.
Business Communication

This new training is designed to broaden the scope of our courses in English. In addition to the courses on Presentation Techniques, Professional Telephoning and Business Writing this course offers a comprehensive skills package based on several important aspects of business communication. The course aims to highlight the essential elements of communication required to succeed in business environment and to provide plenty of opportunities for spontaneous interactions. Participants will learn techniques how to put forward their points in a confident and assertive way, how to argue efficiently and how to relate to others in a spirit of co-operation. For further reference, participants will receive a workbook with useful phrases and guidelines.

A secure and friendly learning environment which encourages participation through discussions, training video and role plays ensures that participants not only to understand the principles covered, but are able to apply them in practice.

The proportion of the different sub-topics will be adjusted to the participants' individual needs.


WHO SHOULD ATTEND?

The course will benefit everyone, at any level in an organisation, which needs to communicate in an international environment. It is of particular value to those who often take part in meetings and negotiations in English and would like to improve their effectiveness through a confident, clear, appropriate interaction with others.


COURSE OBJECTIVES

By the end of the course participants will be able to:

identify and use techniques and phrases which contribute to successful business communication,
make a conscious choice between the different shades of meaning and register,
express themselves in a more appropriate, professional way,
build on their self esteem and communicate with more confidence.


COURSE CONTENT

1. Making and building up contacts

- the conventions of socialising
- techniques to keep the conversation going
- speaking about ourselves and our work
- giving information, advice and directions

2. Communication skills

- active listening and effective questioning techniques
- stating opinions, discussing ideas, agreeing and disagreeing
- commenting, asking for clarifications
- correcting misunderstanding, checking, re-phrasing, confirming
- interrupting, joining in, picking up the thread of the conversation
- preventing interruptions, playing for time
- the language of meetings and negotiations

3. How to control the negotiation process?

- the art of persuasion
- a method of assertive arguing
- making proposals
- bargaining and making concessions
- summarising and looking ahead

4. Responding to difficult situations

- avoiding the pitfalls
- resolving disagreement and conflict
- giving and taking criticism
- assertive behaviour and co-operation


WHY IS IT WORTH PARTICIPATING?

You will get feed-back on your language and communication skills.
You will enrich your business English vocabulary.
You will learn new communication techniques, useful phrases.
You will have plenty of opportunities to practise your English as well as your skills in meaningful context.

More info: www.cegos.hu