Blended learning. Eszik vagy isszák? - By Purnima Valiathan

Blended learning. Eszik vagy isszák? By Purnima Valiathan 2005. február 21. A kezdeti fellángolás elmúlt. A gyakorló szakemberek számára mára egyértelművé vált, hogy az e-learning akkor igazán hatékony, ha biztosítjuk a folyamatos támogatást és a személyes konzultációt is. Ez a blended learning megoldás. Az alábbi cikk autentikus, amerikai forrás alapján ad útmutatót, hogyan válasszunk ilyen jellegű tanulási módszereket cégünk számára. The term blended learning is used to describe a solution that combines several different delivery methods, such as collaboration software, Web-based courses, EPSS, and knowledge management practices. Blended learning also is used to describe learning that mixes various event-based activities, including face-to-face classrooms, live e-learning, and self-paced learning. Unfortunately, there's no single formula that guarantees learning, but here are some guidelines from NIIT on how to order your learning activities. NIIT categorizes blended learning into three models: skill-driven learning, which combines self-paced learning with instructor or facilitator support to develop specific knowledge and skills attitude-driven learning, which mixes various events and delivery media to develop specific behaviors competency-driven learning, which blends performance support tools with knowledge management resources and mentoring to develop workplace competencies.What are the key features of each approach? In which situations is an approach adopted? What blended techniques can be adopted to enhance learning?  Why How Skill-Driven Model: Learning specific knowledge and skills requires regular feedback and support from the trainer, facilitator, or peer.  create a group-learning plan that's self-paced but bound to a strict schedule pad self-paced learning material with instructor-led overview and closing sessions demonstrate procedures and processes through synchronous online learning labs or a traditional classroom setting provide email support design long-term projectsAttitude - Driven ModelContent that deals with developing new attitudes and behaviors requires peer-to-peer interaction and a risk-free environment.hold synchronous Web-based meetings (Webinars) assign group projects (to be completed offline) conduct role-playing simulationsCompetency-Driven ModelTo capture and transfer tacit knowledge, learners must interact with and observe experts on the job.assign mentors develop a knowledge repository (LCMS/LMS) Skill-driven model Blended learning that's skill-driven mixes interaction with a facilitator through email, discussion forums, and face-to-face meetings with self-paced learning, such as Web-based courses and books. This type of approach is analogous to a chemical reaction, in which interaction with the instructor or facilitator acts as a catalyst to achieve the desired reaction--learning. According to a 2000 survey by the Masie Center, 88 percent of learners and 91 percent of managers recommend that the trainer or facilitator be an active part of the online training program. Survey respondents placed a high value on having the trainer monitor progress and contact the learner, evaluate online project work, build and facilitate an online community for the course participants, and be available via email or threaded discussion to respond to content questions. It's clear that combining self-paced learning with facilitator support keeps the learner from feeling isolated, which assists in the successful completion of the self-paced modules. Indeed, this approach works best when people are learning content at the knowledge or application levels. Techniques to incorporate skill-driven blended learning include creating a tightly scheduled group learning plan using instructor-led overview and closing sessions using synchronous learning labs providing support to learners through email.Skill-Driven Blended Learning Plan  Technology-based techniques Non-technology based techniquesAnnouncement LMS email pushflyer mail phoneOverview sessionemail Webinartraditional classroomSelf-paced learning Web-based tutorial e-books EPSS simulationsarticles books job-aids on-the-job trainingQuery resolutionemail FAQ instant messengerface-to-face meetingDemonstration Web meeting simulationstraditional classroomPracticesimulationworkbook assignmentFeedback emailface-to-face meeting print reportClosing sessionemail Webinartraditional classroomCertificationWeb-based testprint testBehavior-driven model This approach blends traditional classroom-based learning with online collaborative learning events. At times, the nature of the content, as well as the desired outcome (developing attitudes and behavior) necessitates the inclusion of collaborative learning that's facilitated through face-to-face sessions or technology-enabled collaborative events. Developers should use this approach to teach content that requires learners to try out new behaviors in a risk-free environment. For example, soft skill courses that require role playing a performance evaluation or negotiating with a customer should employ a behavior-driven approach. Activities that developers should incorporate into the overall learning experience include discussion forums, Webinars, group projects, and online debates that use chat modules.Attitude-Driven Blended Learning Plan  Technology-based techniquesNon-technology based techniquesAnnouncementLMS or email pushflyer, email, or phoneOverview sessionemail Webinartraditional classroomSelf-paced learningWeb-based tutorial e-books simulationsarticles books workbooks with "if-then" decision tablesQuery resolutionemail FAQ instant messengerface-to-face meeting with expertAssessmentsimulationsprint testCollaborative sessionWebinar chatrole-playing with peersPracticesimulationsrole-playing with peersFeedback and closing sessionemail Webinartraditional classroom Competency-driven modelThe success of knowledge workers depends on how quickly employees make decisions in the work place. While part of the decision-making process is guided by common facts and working principles, people also need tacit knowledge that's often retained by experts. Learning that facilitates the transfer of tacit knowledge requires a competency-driven approach. Because people absorb tacit knowledge by observing and interacting with experts on the job, activities may include a blend of online performance support tools with live mentoring.Competency Driven Blended Learning Plan  Technology-based techniquesNon-technology based techniquesAssign guides or mentorsemail phoneCreate a communityspace on the Internet or intranetstudy groupsPracticeemail discussion forums simulationsface-to-face meetings workshops phoneHold discussiondiscussion forums chatface-to-face meetings workshops phoneResolve queriesemail instant messengerface-to-face meetingCapture learninggstories and data compiled in a knowledge repository (LMS/LCMS)white papers